Q: How does the site work?
A: You can explore our products by browsing through the categories or using our search function. Simply add the items you wish to purchase to your shopping cart and proceed by clicking “Place Order.” After providing your address and selecting a convenient delivery time, your order will be delivered to your doorstep or office by a Diner Shokal representative.
Q: How much do deliveries cost?
A: Currently, we deliver exclusively within Dhaka City. The delivery charge is as follows:
- Within Dhaka: 60 Taka
Q: How can I contact you?
A: You can reach us by phone at 01535151081 or via email at dinershokal@gmail.com.
Q: What are your delivery hours?
A: We deliver daily from 9:00 a.m. to 8:00 p.m. You can choose from the available time slots that best suit your schedule.
Q: How do I pay?
A: We accept cash on delivery, online credit card payments, and bKash transactions. Our Diner Shokal representatives will always have sufficient change if needed.
Q: What should I do if my order is incorrect?
A: Please call us immediately at 01535151081 to report the issue, and we will address it promptly.
Q: What happens if an item is out of stock?
A: We rarely run out of stock as we manage our own inventory. However, if an item is unavailable, you can add it to your “Product Request” list and notify us. We will inform you once the product is back in stock.
Q: How do you handle deliveries?
A: We deliver within Dhaka using our own fleet of vehicles. Also, we partner with courier services to ensure smooth delivery.
Q: What is your refund policy?
A: We offer a 3-day refund or return policy on most unopened or undamaged packaged items. For perishable products such as milk, fruits, and fresh vegetables, we provide a 1-day return policy.
Q: Can I place an order over the phone?
A: Certainly! You can place your order by calling our hotline at 01535151081.
Q: How do you source your products?
A: We are committed to providing the highest quality products, which often involves taking on unique challenges. For instance, we have a dedicated team that harvests honey from the Sundarbans’ deep forests, and we’ve launched a date molasses project to preserve cultural traditions. Additionally, Diner Shokal Agro plays a crucial role in sourcing most of our agricultural products, all of which are cultivated with care and dedication.